Help - Hilfe - Assistance - Hulp - Asistencia - Assistenza
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to submit a new ticket
Check ticket status
Where can I see my policy?
Why can’t I access my account?
Do you have SSO?
How do I fill my traveler profile?
Why am I ‘Missing Important Details’?
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Billing and Payments
How can I update my payment information?
Where can I see all my invoices and receipts?
How do changes and cancellations affect my invoices?
How do I get a refund for cancelled flights or hotels?
How do I cancel my membership?
GetSafe - Travel Safely with GetGoing
GetSmart - Let us do the heavy calculation and get a better price
Do I get mileage points when booking a flight in GetGoing ?
Do I have to leave a note for approvers?
How can I add my frequent flyer to my flight?
How can I guarantee I get the best price?
How can I use filters to refine the results?
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What if my dates are not final?
What are the little black icon marks with numbers on the map?
How do I find a hotel on the map?
Can I search for a specific hotel?
Why can't I find the hotel I’m looking for in the list?
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Trip Itinerary & Approval Flows
I sent my trip for approval, now what?
Why do I keep getting emails regarding my trip that’s waiting for approval?
What do I do after I receive an email to approve a trip?
I pressed the link in the email requesting approval but nothing’s there. What happened?
I deleted something in the itinerary trip summary and everything disappeared! What should I do?
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GetGoing for Admins
When should I use Offices and Destinations?
Why can’t I edit the address of an office?
What happens when I delete an office?
Do I have to set up an Office Approver?
Is there a difference between an Office and an Important Client?
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