General Questions

Where can I see my policy?
You can see your travel policy via the user menu on the top right of the main navigation. When you search for a hotel, flight or car you can display t...
Mon, 25 Apr, 2022 at 2:51 PM
Why can’t I access my account?
If you get an error message when trying to access your account, please use the ‘Reset Password’ button after which you will receive an email with a link to ...
Wed, 15 Jan, 2020 at 2:20 PM
Do you have SSO?
Not yet, but in the future, we will. 
Wed, 15 Jan, 2020 at 2:20 PM
How do I fill my traveler profile?
You can access your traveler profile via the user menu on the top right of the main navigation. Administrators can access traveler profiles via the Traveler...
Fri, 6 May, 2022 at 4:29 PM
Why am I ‘Missing Important Details’?
Certain details are mandatory to enable booking flights and hotels. These include Date of birth, a valid passport, gender, and phone number. After you updat...
Mon, 25 Apr, 2022 at 2:47 PM
Why do only some of my travelers have photo circles and others don’t?
Travelers who wish to have their photo in their representative circles, need to upload their photo in their traveler profile.
Wed, 15 Jan, 2020 at 2:23 PM
I had a draft saved a couple of days ago and it disappeared, why?
Our system keeps itself nice and tidy by deleting drafts after 48 hours if they were not booked or submitted for approval.
Wed, 15 Jan, 2020 at 2:23 PM
Why can’t I see my trip? Where can I see a draft created by my administrator?
When you plan a trip, you create a draft that is only visible to you. After a trip is sent for approval, it is visible to all the participating travelers, a...
Fri, 11 Feb, 2022 at 2:28 PM
How can I see why my trip was rejected by the approver?
When you view the list of rejected trips in the trips page, each rejected trip has a link to view the rejection reason. Pressing it brings up the reason as ...
Wed, 15 Jan, 2020 at 2:27 PM
I filled out all my details in the onboarding page, why can’t I still continue to search for flights and hotels?
Please make sure that all files have been filled out including the country dial code and phone numbers.  If all seems correct please reach out to our Suppor...
Wed, 15 Jan, 2020 at 2:28 PM