Help - Hilfe - Assistance - Hulp - Asistencia - Assistenza

General Questions 18

• Where can I see my policy?
• Why can’t I access my account?
• Do you have SSO?
• How do I fill my traveler profile?
• Why am I ‘Missing Important Details’?

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Billing and Payments 4

• How can I update my payment information?
• Where can I see all my invoices and receipts?
• How do changes and cancellations affect my invoices?
• How do I get a refund for cancelled flights or hotels?

Pricing Plans 1

• How do I cancel my membership?

GetSafe - Travel Safely with GetGoing 0

GetSmart - Let us do the heavy calculation and get a better price 0

Flights 60

• Do I get mileage points when booking a flight in GetGoing ?
• Do I have to leave a note for approvers?
• How can I add my frequent flyer to my flight?
• How can I guarantee I get the best price?
• How can I use filters to refine the results?

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Trains 0

Hotels 45

• What if my dates are not final?
• What are the little black icon marks with numbers on the map?
• How do I find a hotel on the map?
• Can I search for a specific hotel?
• Why can't I find the hotel I’m looking for in the list?

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Cars 0

Trip Itinerary & Approval Flows 20

• I sent my trip for approval, now what?
• Why do I keep getting emails regarding my trip that’s waiting for approval?
• What do I do after I receive an email to approve a trip?
• I pressed the link in the email requesting approval but nothing’s there. What happened?
• I deleted something in the itinerary trip summary and everything disappeared! What should I do?

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Administration Pages 12

• When should I use Offices and Destinations?
• Why can’t I edit the address of an office?
• What happens when I delete an office?
• Do I have to set up an Office Approver?
• Is there a difference between an Office and an Important Client?

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