What is a contact fee?

Sometimes you may prefer a helping hand from our expert Travel Specialists. Premium support from real, human experts is always just a call or click away. Whenever you contact a GetGoing Support Agent or Travel Specialists by any channel including WhatsApp, Live Chat, Email or Phone, a contact fee may be incurred.


GetGoing is designed as a fully self-service platform for searching, booking, and managing trips. For business travelers and travel managers, that means everything you need is already at your fingertips.

  • Organize business travel with an easy-to-use digital travel platform.
  • Control your travel expenses and manage travelers with travel policy automation.
  • Learn how to use the GetGoing platform with our comprehensive Customer Support Page.
  • Stay in-the-know on travel restrictions by visiting the COVID-19 Information Hub.
  • And more! Check out the full feature overview here.


During regular business hours, you can contact our GetGoing Support Agents and Travel Specialists by WhatsApp, Live Chat, Email and Phone. Emergency support is also available by phone 24/7.

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