My hotel couldn't find my reservation. What do I do?

You've arrived at your hotel, and they can't find your reservation. Follow these steps to handle the situation and get back to your trip.

  • Refer to your email confirmation from GetGoing. For each booked trip, you'll receive an email with your full itinerary. Show this to the hotel reservation desk.
  • Can't find your email confirmation? Login to GetGoing to view and navigate to your trip itinerary.

Need a Helping Hand? We get it - sometimes you just need to talk to a real person. GetGoing’s travel experts are available via phone, email, live chat, and WhatsApp. How do I contact GetGoing support agents?

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