Why is my hotel "in policy" but the room types are "out of policy?"

There are rare cases when the "Starting from" price of a hotel is within the limits defined in the Travel Policy, but the available room’s rate falls outside those limits.

There are a couple of explanations for this:

The room indicated by the "Starting from" price is no longer available.
The content provider (e.g. Amadeus, etc.) for the specific room type does not accept our payment method and therefore the room was not displayed once the hotel was expanded.

Find out more about travel policies.