What are the password requirements for GetGoing ?

GetGoing requires a unique username (email address) and password for access. 

Passwords must contain:

  • A minimum of eight characters 
  • A combination of at least 3 of the following:
    • Lower case letters (a-z)
    • Upper letter letters (A-Z)
    • Numbers (0-9)
    • Special characters (for example: !@#$%^&*)

Passwords are masked during entry.


Upon creation of a user profile by a company admin (user with admin permissions), users will receive an invitation to set their credentials. The link received in the invitation e-mail is only valid for 24 hours. After 24 hours, users can ask their company admin to resend an invitation e-mail or they can go to the login page an follow the self-service  "forgot password" process.


GetGoing support agents do not have access to the users' passwords and will not be able to assist with password resets. Should users forget their password or need to change it, they can also can go to the login page and follow the self-service  "forgot password" process to reset  their password. 

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